IUX Credit Campaign Terms and Conditions
Key information about Trading Credit
• You take part only if you choose to join the Campaign, and you can leave at any time (Clause 3.10).
• Trading Credit is not money. You cannot withdraw it, and it does not absorb losses.
• Trading Credit lets you open larger positions than your own funds alone would support. This can increase your losses and how quickly your account reaches the Stop Out Level.
• Stop Out is calculated on your own funds (Real Equity) only. Your positions can be closed while the trading platform still shows an equity figure that includes Trading Credit (see the example in Clause 5.9).
• Trading Credit is removed in full on Stop Out, reduced when you withdraw or transfer funds, and expires on 31 March 2027.
• Trading CFDs involves a high level of risk. You may lose all the money you deposit.
1. General Terms
1.1 These IUX Credit Campaign Terms and Conditions (the “Terms and Conditions”) govern participation in the IUX Credit Campaign (the “Campaign”) offered by IUX Markets (MU) Ltd (“IUX”). IUX is licensed by the Financial Services Commission, Mauritius (the “FSC”) as an Investment Dealer (Full Service Dealer, excluding Underwriting) under licence number GB22200605. Its registered office and place of business is at Silver Bank Tower, Ground Floor, 18 Bank Street, Cybercity, Ebene 72201, Mauritius.
1.2 These Terms and Conditions must be read together with the following documents published on the IUX website: the Client Agreement, the General Terms and Conditions, the Risk Disclosure, the Privacy Policy, the Order Execution Policy, the Dormant Account Policy and the Complaints Handling Policy.
1.3 The Campaign runs from its launch, as announced by IUX, until 31 January 2027 at 23:59:59 (Trading Server Time) (the “Campaign Period”), unless extended under Clause 10.3 or ended earlier under Clause 4.11 or Clause 10.2.
1.4 To participate, an Eligible Client must give consent by selecting “Join” on the Campaign page in the Client’s Personal Area, or by any other method made available by IUX that records the Client’s express acceptance of these Terms and Conditions (the “Campaign Consent”). No promotional code or redemption request is required. Trading Credit is granted only on Qualifying Deposits credited after the Campaign Consent has been recorded.
1.5 By giving the Campaign Consent, the Client confirms that the Client has read, understood and accepted these Terms and Conditions, including the key information at the start of these Terms and Conditions and the Risk Warning in Clause 12.
1.6 Trading Credit is provided for trading purposes only. It is not cash, nor is it Client Money, and it does not form part of the Balance available to the Client for withdrawal.
1.7 In the event of any inconsistency between translated versions of these Terms and Conditions, the English version prevails, subject to applicable law.
1.8 In matters relating specifically to Trading Credit, these Terms and Conditions prevail over the Client Agreement to the extent of any conflict or inconsistency, save that nothing in these Terms and Conditions reduces, excludes or qualifies any protection, right or remedy conferred on the Client by the Client Agreement or by applicable law. In all other respects, the Client Agreement applies.
1.9 Summary statements appearing on the promotion page, in advertising material, in emails or in any other marketing material are provided for general understanding only and do not create rights differing from those set out in these Terms and Conditions. However, IUX will not rely on this Clause 1.9 to deny a representation communicated to Clients that contradicts these Terms and Conditions.
1.10 Transition from the previous version. Clients enrolled automatically under the previous version of these Terms and Conditions, first published on 6 October 2026 (“Existing Participants”), keep the Trading Credit already granted to them. The previous version continues to apply to Existing Participants until the date falling seven (7) business days after IUX notifies them of this version (the “Transition Date”). From the Transition Date, these Terms and Conditions apply to Existing Participants, including to the Trading Credit already granted to them. To receive Trading Credit on Qualifying Deposits credited after the Transition Date, an Existing Participant must give the Campaign Consent. Trading Credit granted under the previous version counts towards the limits in Clauses 4.1, 4.3 and 4.4, and an Existing Participant who received Trading Credit on a first deposit under the previous version is treated as having made the First Qualifying Deposit.
2. Definitions
For the purposes of the Campaign:
“Eligible Client” means a Client who:
a. has completed IUX’s customer due diligence, which is up to date when the Campaign Consent is given;
b. holds an Eligible Account;
c. resides in an Eligible Jurisdiction;
d. is at least eighteen (18) years old and of legal age in the Client’s jurisdiction; and
e. is not restricted, suspended or disqualified by IUX.
“Campaign Consent” has the meaning given in Clause 1.4.
“Eligible Account” means a trading account of a type designated by IUX as eligible to participate in the Campaign and published on the IUX website.
“Eligible Jurisdiction” means a jurisdiction listed as eligible on the Campaign page of the IUX website.
“Qualifying Deposit” means a deposit that is successfully processed and credited to an Eligible Account during the Campaign Period, in accordance with the terms, conditions and arrangements governing accounts, deposits and payment processing as displayed in the IUX system.
“First Qualifying Deposit” means the first Qualifying Deposit credited after the Client has given the Campaign Consent, subject to Clause 1.10.
“Subsequent Qualifying Deposit” means each Qualifying Deposit credited after the First Qualifying Deposit.
“Trading Credit” means non-withdrawable promotional credit granted to an Eligible Account under the Campaign.
“Real Balance” means that part of the account Balance which is derived solely from the Client’s deposited funds and realised trading profit or loss, excluding the value of any Trading Credit.
“Real Equity” means the Real Balance plus or minus unrealised profit or loss on open positions, excluding Trading Credit. It is the sole basis used for the calculation of the Margin Level and Stop Out under Clause 5.8.
“Platform Equity” means the Real Balance plus Trading Credit, plus or minus unrealised profit or loss. It is the equity figure displayed by the trading platform by default and is not used for the calculation of Stop Out.
“Margin Level” means the ratio of Real Equity to the margin used, multiplied by one hundred.
“Margin Call Level” and “Stop Out Level” mean the levels of Margin Level, determined and published by IUX, at which the system issues a warning and at which the system begins to close positions automatically, respectively.
“Order Execution Policy” means the IUX Order Execution Policy as in force from time to time.
“Campaign Cap” means the maximum cumulative Trading Credit that may be granted to one Client under the Campaign, as set out in Clause 4.4.
“Balance Before Transaction” means the Balance recorded in the Eligible Account immediately before a withdrawal or internal transfer is processed, which includes deposited funds and realised profit or loss but excludes Trading Credit and unrealised profit or loss on open positions.
“Linked Accounts” means two or more accounts which IUX has reasonable grounds, based on objective indicators such as identity verification documents, devices, IP addresses, payment channels or contact details (supported, where relevant, by patterns of deposits, withdrawals and trading), to believe are controlled by the same person or by persons acting together.
“Third-Party Money Manager” means any service or account operating as a Fund Manager, MAM or PAMM, any account receiving commercial trading signals, and any account managed by a person other than the account holder.
“Manifest Error” means an obvious error, including a price from a liquidity provider or price source that is materially divergent from the prevailing market price at the relevant time, an incorrect calculation of Trading Credit, or the duplicate granting of Trading Credit.
“Trading Server Time” means the time of the IUX trading server, as shown on the trading platform.
3. Eligibility and Campaign Consent
3.1 Existing Clients holding an Eligible Account who meet the eligibility requirements may join the Campaign by giving the Campaign Consent at any time during the Campaign Period.
3.2 New Clients may join the Campaign by giving the Campaign Consent after completing customer due diligence and opening an Eligible Account during the Campaign Period.
3.3 One entitlement per identity. Linked Accounts are treated as a single entitlement and share a single Campaign Cap. IUX will notify the Client of the reasons and of the information relied upon, unless prohibited by law, without disclosing the personal data of other persons or IUX’s detection methods, and the Client may challenge the decision within thirty (30) calendar days of the notification in accordance with Clause 11.2.
3.4 The following are not eligible to participate in the Campaign: (a) Third-Party Money Managers; (b) corporate accounts; ( c ) accounts of Introducing Brokers (IB) used for their own trading; (d) employees of IUX and of companies within its group, their close family members and anyone acting on their behalf; and (e) accounts under regulatory or fraud investigation.
3.5 The Campaign is available only to residents of Eligible Jurisdictions. IUX may remove a jurisdiction from the list for legal, regulatory or risk reasons. Trading Credit already granted to Clients resident in a removed jurisdiction will be treated in accordance with Clause 10.4, unless applicable law requires otherwise.
3.6 Campaign eligibility and the Campaign Cap apply per Client and not per trading account. Opening multiple accounts does not confer any additional Campaign entitlement.
3.7 Only Qualifying Deposits credited to an Eligible Account after the Campaign Consent has been recorded qualify for Trading Credit. The following do not qualify:
(a) deposits credited before the Campaign Consent was recorded or before the Campaign Period began, and any balance held when the Campaign Consent was given;
(b) deposits credited after the end of the Campaign Period, even if initiated during it;
( c ) deposits credited before IUX has completed customer due diligence, including enhanced due diligence where required under IUX’s Anti-Money Laundering Policy; and
(d) deposits funded by a third party or made from a payment channel that does not belong to the Client.
3.8 IUX may refuse, suspend or withdraw a Client’s participation where the Client:
a. does not meet, or no longer meets, the eligibility requirements;
b. provides false, inaccurate or incomplete information;
c. materially breaches the Client Agreement or these Terms and Conditions;
d. materially breaches the Client Agreement or these Terms and Conditions;
e. participates from a jurisdiction that is not an Eligible Jurisdiction; or
f. is reasonably suspected by IUX of Campaign abuse, fraud or prohibited trading activity.
No further Trading Credit is granted once the Client has reached the Campaign Cap. Measures affecting Trading Credit already granted are subject to Clause 9.6.
3.9 Accounts at the same address or sharing a device or payment channel. Where accounts of different Clients share an address, a device or a payment channel, IUX may presume that they constitute a single entitlement under Clause 3.3. IUX will notify each affected Client in writing when it applies the presumption, stating its reasons, unless prohibited by law. Each Client may rebut the presumption within thirty (30) calendar days of receiving the notification by providing evidence that each account holder trades independently with his or her own funds. IUX will consider the evidence and notify its decision, with reasons, within ten (10) business days of receiving it. Until then, no further Trading Credit is granted on the affected accounts, and Trading Credit already granted remains available.
3.10 Withdrawal of consent. The Client may withdraw the Campaign Consent at any time through the Personal Area, where this function is available, or by contacting IUX Customer Support. Any remaining Trading Credit is then removed, and no Trading Credit is granted on deposits credited afterwards. Trading Credit already granted continues to count towards the Campaign Cap. The removal of Trading Credit may reduce available margin and may result in a Margin Call, a Stop Out or the automatic closure of open positions.
4. Calculation of Trading Credit
4.1 An Eligible Client who has given the Campaign Consent may receive Trading Credit equal to 100% of the First Qualifying Deposit, up to a maximum of USD 500 in Trading Credit.
4.2 Having received Trading Credit under Clause 4.1, the Client may receive Trading Credit equal to 50% of each Subsequent Qualifying Deposit.
4.3 Trading Credit granted under Clause 4.2 is cumulative and is subject to a further maximum of USD 1,000.
4.4 The total Trading Credit that may be granted to one Client under the (the Campaign Cap) shall not exceed USD 1,500, regardless of the number or amount of Qualifying Deposits made by the Client. It comprises:
a. up to USD 500 under the 100% Trading Credit stage for the First Qualifying Deposit, determined solely by the amount of that deposit. Any portion of the USD 500 that is not used is not carried forward, accumulated or transferred to the maximum available under Clauses 4.2 and 4.3. For example, a First Qualifying Deposit of USD 200 attracts Trading Credit of USD 200, and the unused USD 300 is not carried forward; and
b. up to USD 1,000 under the 50% Trading Credit stage.
4.5 The Campaign Period ends on 31 January 2027 at 23:59:59 (Trading Server Time). Deposits credited after that time do not receive Trading Credit, even if initiated before it. Clients should allow for payment processing times, which may be longer at weekends and on public holidays. The Campaign does not renew automatically.
4.6 The Campaign Cap is calculated on the basis of the aggregate Trading Credit previously granted to the Client, including Trading Credit granted under the previous version of these Terms and Conditions.
4.7 Trading Credit that has been reduced, suspended, withdrawn, removed, cancelled or has expired continues to count towards the Campaign Cap and does not restore any entitlement already used.
4.8 Internal transfers, refunds, reversed transactions, chargebacks, payment corrections and any other transactions not treated by the IUX system as a successful deposit do not qualify for Trading Credit.
4.9 Trading Credit is calculated on the amount of the Qualifying Deposit credited to the Eligible Account, as recorded in the IUX system.
4.10 Trading Credit will ordinarily be granted after the Qualifying Deposit has been successfully processed. Delays may occur as a result of technical checks, payment verification, compliance review or risk controls.
4.11 Campaign budget cap: IUX may set an aggregate maximum amount of Trading Credit for the Campaign. Once the Trading Credit granted reaches that amount, IUX may suspend the granting of further Trading Credit or end the Campaign in accordance with Clause 10, without affecting Trading Credit already granted to Clients. IUX will publish a notice when it suspends the granting of further Trading Credit on this basis. Qualifying Deposits credited before the notice is published will still receive Trading Credit.
4.12 Where IUX identifies a Manifest Error in the granting of Trading Credit, IUX may correct the amount of Trading Credit, giving reasons to the Client. IUX will not rely on this Clause to cancel profits made in good faith by the Client before the correction, save to the extent that such profits arise directly from the excess Trading Credit granted.
4.13 The value of Trading Credit is fixed in the currency of the Eligible Account at the time it is granted and is not recalculated by reference to subsequent movements in exchange rates. Where an Eligible Account is not denominated in USD, the USD amounts in this Clause 4 are applied using the exchange rate used by IUX at the time the Trading Credit is granted.
5. Use of Trading Credit
5.1 Trading Credit may be used only as additional margin support for trading on an Eligible Account.
5.2 Trading Credit may not be:
a. withdrawn as cash;
b. transferred to another trading account, wallet or Client, except to another Eligible Account of the same Client under Clause 6.2(b);
c. exchanged or converted into cash; or
d. used outside the Eligible Account to which it was granted or transferred under Clause 6.2(b).
5.3 Profits generated from trading may be withdrawn, subject to the Client Agreement, the withdrawal requirements, the margin requirements, compliance checks and these Terms and Conditions.
5.4 Trading Credit does not guarantee that the Client will be able to open or maintain any particular position and does not protect the Client against trading losses.
5.5 Stop Out and margin calculations are determined in accordance with the applicable IUX trading system and margin rules, as described in Clause 5.8. Trading Credit is not included in the account value used by the system to determine Stop Out.
5.6 The reduction, withdrawal, removal, cancellation or expiry of Trading Credit may reduce available margin and may result in a Margin Call, a Stop Out or the automatic closure of open positions.
5.7 The Client is responsible for monitoring the account, open positions, the Margin Level and the amount of Trading Credit available.
5.8 Two separate calculation bases apply: (a) the margin check performed when a new position is opened includes Trading Credit as available margin; and (b) Margin Level and Stop Out are calculated on Real Equity as the sole basis, excluding Trading Credit. IUX may decline to open a new position where, after opening, the Margin Level would be below the Margin Call Level.
5.9 It follows from Clause 5.8 that a Client’s positions may be closed by the Stop Out mechanism while Platform Equity and Trading Credit remain in the account. The trading platform displays Platform Equity, which combines Real Balance and Trading Credit, by default. Trading Credit increases the capacity to open positions but does not bear losses in place of Real Equity and does not defer the Stop Out Level. IUX displays Platform Equity and Real Equity, including the Margin Level used for the calculation of Stop Out, in the Client interface.
Example (illustrative only): a Client has a Real Balance of USD 100 and Trading Credit of USD 100, so Platform Equity is USD 200. Because the opening check includes Trading Credit, the Client may open positions requiring margin of USD 150. The Margin Level is then 66.7% (Real Equity USD 100 ÷ margin USD 150 × 100). If the Stop Out Level were 30%, a loss of USD 55 would trigger Stop Out (Real Equity USD 45), although the platform would still display Platform Equity of USD 145. All remaining Trading Credit would then be removed under Clause 7.1. The Stop Out Level that applies is published on the IUX website.
5.10 Minimum holding period: while an Eligible Account holds Trading Credit, each position opened on that account must be held for not less than five (5) minutes, calculated from the time of opening to the time of closing. This does not apply to positions closed by Stop Out or by IUX.
5.11 Where a Client repeatedly closes positions before the period in Clause 5.10 has elapsed, IUX may warn the Client in writing. After the warning, IUX may decline to treat profits from positions closed before that period has elapsed as withdrawable profits and may take measures under Clause 9.4. IUX will assess the Client’s overall pattern of conduct rather than any individual transaction, and will give the warning before applying any measure affecting the Client’s entitlements, save where there is a clear risk to the integrity of IUX’s systems.
5.12 All charges, including swap charges, commissions, payment fees and any other fees, are deducted from Real Equity only. Trading Credit may not be used to settle charges.
5.13 Negative Balance Protection under the Client Agreement continues to apply. Where a negative balance results from fraud or abuse described in Clause 9.2(a), (b), ( c ), (d), (h), (k), (m) or (p), IUX may recover that amount from the Client as permitted by the Client Agreement. Before doing so, IUX will notify the Client in writing of the amount, the conduct relied upon and a summary of the evidence under Clause 9.3, unless prohibited by law, and will allow at least seven (7) business days for the Client to respond or to challenge the decision under Clause 11.2.
5.14 IUX may increase margin requirements or reduce leverage specifically for accounts holding Trading Credit, before or during major economic events, periods of low liquidity, public holidays or market opening and closing. IUX will give notice of such changes in accordance with the Client Agreement and will publish the periods concerned in advance so far as reasonably practicable.
5.15 Trading Credit may not be used on accounts managed by a Third-Party Money Manager or on accounts receiving commercial copy trading. Where this is identified subsequently, IUX may suspend or withdraw the Trading Credit, giving reasons.
5.16 Upon reaching the Stop Out Level, the system closes positions automatically, beginning with the most loss-making position, until the Margin Level returns within the required threshold. A Stop Out takes precedence over all other orders.
6. Withdrawals and Internal Transfers
6.1 A Client may request a withdrawal or an internal transfer from an Eligible Account, subject to the ordinary IUX withdrawal, transfer, compliance and margin requirements.
6.2 Where funds are withdrawn or internally transferred out of an Eligible Account:
a. if funds are withdrawn, Trading Credit is reduced in the same proportion as the amount withdrawn bears to the Balance Before Transaction;
b. if funds are transferred to another Eligible Account of the same Client, Trading Credit is transferred to that account in the same proportion as the amount transferred bears to the Balance Before Transaction; and
c. if funds are transferred to any other account, including a Raw or Pro account, Trading Credit is reduced in the same proportion as the amount transferred bears to the Balance Before Transaction.
The applicable calculation is:
Withdrawal Ratio = Amount Deducted ÷ Balance Before Transaction
Trading Credit Deduction = Trading Credit Before Transaction × Withdrawal Ratio
6.3 Worked example:
Before the withdrawal — Balance Before Transaction: USD 500; Trading Credit: USD 300; withdrawal amount: USD 100.
The Withdrawal Ratio is USD 100 ÷ USD 500 = 20%.
The Trading Credit Deduction is USD 300 × 20% = USD 60.
After the transaction — remaining Balance: USD 400; remaining Trading Credit: USD 240.
6.4 If the Client withdraws the entire Balance of an Eligible Account, or transfers it to an account that is not an Eligible Account, all remaining Trading Credit in that account is removed. If the entire Balance is transferred to another Eligible Account of the same Client, the Trading Credit is transferred in accordance with Clause 6.2(b).
6.5 Trading Credit is reduced or transferred when the withdrawal or internal transfer is processed, using the calculation in Clause 6.2 at that time.
6.6 Prior to confirming a withdrawal or internal transfer, IUX displays a preview of the Trading Credit amount to be deducted or transferred and the remaining Trading Credit after the transaction. The Client is responsible for maintaining sufficient margin before requesting a withdrawal or internal transfer. The reduction of Trading Credit may affect open positions and may result in a Margin Call, a Stop Out or the automatic closure of positions.
6.7 If a deposit is refunded, reversed, cancelled, charged back or otherwise invalidated, IUX may recalculate or withdraw any Trading Credit granted in connection with that deposit.
7. Stop Out and Trading Credit Reset
7.1 If a Stop Out occurs on an Eligible Account, all remaining Trading Credit in that account is removed.
7.2 Trading Credit removed following a Stop Out is not reinstated automatically.
7.3 Trading Credit granted before the Stop Out continues to count towards the Client’s Campaign Cap.
7.4 Where the Campaign remains in force and the Client remains eligible, a future Qualifying Deposit may attract Trading Credit only from such Campaign entitlement as has not previously been granted.
7.5 A Stop Out, the removal of Trading Credit or the closure of positions does not create a new 100% Trading Credit entitlement and does not reset the Campaign Cap.
8. Expiry of Trading Credit
8.1 Unless extended by IUX under Clause 10.3, all Trading Credit granted under the Campaign expires on 31 March 2027 at 23:59:59 (Trading Server Time), irrespective of the date on which it was granted. Trading Credit granted during the Campaign Period remains usable after the Campaign Period ends until it expires under this Clause.
8.2 Expired Trading Credit is not reinstated, exchanged for cash, transferred or reissued.
8.3 Expired Trading Credit continues to count towards the Client’s Campaign Cap.
8.4 The removal of Trading Credit on the expiry date may reduce available margin and may result in a Margin Call, a Stop Out or the automatic closure of open positions.
8.5 The Client is responsible for monitoring and managing all open positions before the Trading Credit expiry date.
8.6 IUX will notify the Client in writing not less than seven (7) days before Trading Credit is removed under Clause 8.1, through the Client’s Personal Area and registered email address.
9. Campaign Abuse and Prohibited Conduct
9.1 The Campaign is intended for genuine trading activity. Clients must not use the Campaign to obtain an unfair or artificially created benefit.
9.2 Prohibited techniques and conduct include, but are not limited to:
a. creating duplicate or multiple Client profiles, or using Linked Accounts to circumvent the Campaign Cap;
b. using false information, the identity of another person, or payment channels that are unauthorised or do not belong to the Client;
c. opening opposing positions or coordinated hedging between related accounts or together with other parties;
d. transferring, recycling or repeatedly depositing and withdrawing funds principally in order to obtain Trading Credit;
e. conducting artificial trading activity with no genuine market exposure, including trading intended to generate volume in order to obtain a rebate;
f. exploiting price errors, off-market prices, price or feed latency, execution delays, platform errors or system vulnerabilities;
g. latency arbitrage; using expert advisors or algorithmic strategies designed to exploit weaknesses in IUX’s pricing, execution or platform; using external price feeds to exploit delays in IUX’s prices; and submitting orders in volumes affecting the stability of the system;
h. using Trading Credit, alone or together with Linked Accounts or other persons, in a way designed to shift losses to IUX, including through Negative Balance Protection;
i. trading on the basis of inside information concerning price movements, or using Linked Accounts or opposing positions to hold exposure funded by Trading Credit across scheduled events or market gaps;
j. using the Client’s account for the benefit of another person, managing funds on behalf of another person, or receiving commercial trading signals on an account holding Trading Credit;
k. reversing or charging back a deposit after Trading Credit has been received;
l. any other conduct intended to obtain Trading Credit or profits through a breach of these Terms and Conditions or by manipulating the Campaign or the IUX trading system;
m. swap manipulation, including holding opposing positions across accounts in order to capture the swap differential;
n. submitting order flow designed to profit from delays or weaknesses in IUX’s pricing or liquidity arrangements rather than from genuine market risk (toxic flow);
o. rebate arbitrage, including generating trading volume so that the rebate received exceeds the losses accepted;
p. incurring systematic losses on an account while generating partner remuneration for a Linked Account or a linked person;
q. using multi-account management tools, such as MT5 Multiterminal, APIs or copy trading systems, to manage accounts that do not belong to the Client;
r. using software that submits orders in a volume or at a frequency which affects server stability or which prevents IUX from executing the orders of other Clients at ordinary standards of quality.
9.3 IUX will determine whether Clause 9.2 has been breached by reference to its system records, including the transaction history, deposit and withdrawal history, trading activities, account activities and other relevant information. IUX will not exercise its discretion without supporting evidence from its system records and will give the Client a summary of the evidence relied upon, unless prohibited by law. IUX is not required to disclose its detection methods, its security controls or the personal data of other persons.
9.4 Subject to applicable law and to the Client Agreement, and acting proportionately to the nature and seriousness of the breach, IUX may take one or more of the following actions:
a. withhold, reduce, withdraw or cancel Trading Credit;
b. cancel profits or benefits arising from the prohibited conduct;
c. reverse the affected transactions;
d. suspend or terminate participation in the Campaign;
e. restrict, suspend or close the relevant account in accordance with the Client Agreement; and
f. recover losses, costs or benefits obtained through the prohibited conduct.
The Client’s deposited funds, less any amount recoverable under this Clause, remain available for withdrawal, subject to the Client Agreement and applicable law.
9.5 During an investigation, IUX may temporarily suspend or delay the granting of Trading Credit, withdrawals, transfers or other affected transactions, to the extent reasonably necessary and subject to Clause 13.3.
9.6 Before taking any measure under Clause 9.4, IUX will notify the Client of the conduct suspected and the measure proposed, and will give the Client at least five (5) business days to respond, except where (a) disclosure is prohibited by law, (b) there is a clear risk to the integrity of IUX’s systems, or ( c ) an interim suspension is needed under Clause 13. The Client may challenge any measure under Clause 11.2.
10. Campaign Changes and Termination
10.1 Only Qualifying Deposits credited during the Campaign Period (Clause 4.5) are eligible for Trading Credit.
10.2 Subject to Clause 10.4, IUX may amend, suspend, extend, restrict or terminate the Campaign where reasonably necessary by reason of:
a. legal or regulatory requirements;
b. technical or system issues;
c. fraud or Campaign abuse;
d. risk management requirements;
e. market conditions; or
f. any other circumstances outside the reasonable control of IUX.
10.3 IUX may extend the Campaign Period or the Trading Credit expiry date by publishing updated Terms and Conditions on the IUX website or through the IUX system. An extension does not reset or increase the Campaign Cap. Any new campaign will be governed by its own terms and conditions.
10.4 IUX will give the Client at least seven (7) business days’ prior written notice, through the Personal Area and registered email address, of any change to these Terms and Conditions or to the Campaign that is materially adverse to the Client, including changes affecting Trading Credit already granted or the terms applying to future Qualifying Deposits. Other changes, including extensions of the Campaign Period or of the Trading Credit expiry date, take effect on publication. Changes required by law or by a competent authority take effect as that law or authority requires, and a suspension needed to deal with fraud, Campaign abuse or a technical failure may take effect immediately; in both cases IUX will give notice as soon as reasonably practicable. A Client who does not accept a materially adverse change may withdraw the Campaign Consent under Clause 3.10 before the change takes effect.
10.5 Use with other offers: the Campaign may not be used in conjunction with any other IUX promotion, offer or benefit that confers a return on the same deposit, unless IUX provides otherwise.
11. Records, Complaints and Governing Law
11.1 IUX system records are used to determine eligibility, Qualifying Deposits, Trading Credit granted, withdrawals, internal transfers, Trading Credit deductions, Stop Out events, Campaign Cap usage and Campaign expiry. They are evidence of those matters unless the Client shows them to be incorrect, and are subject to correction in the case of a Manifest Error.
11.2 A Client may submit a challenge or complaint concerning eligibility, Trading Credit or any measure taken under Clause 9 to IUX Customer Support, preferably within thirty (30) calendar days of the relevant transaction, event or notification. Challenges received after that period will still be handled under IUX’s Complaints Handling Policy. IUX will acknowledge receipt within five (5) business days and will notify the outcome within thirty (30) days. Where further investigation is required, IUX will inform the Client, give reasons and issue its final response within sixty (60) days of receipt. If the Client is not satisfied with IUX’s final response, or has not received it within that period, the Client may refer the complaint to the Financial Services Commission, Mauritius (www.fscmauritius.org), enclosing IUX’s final response where available.
11.3 IUX will retain the records relied upon in taking any measure under Clause 9 for at least seven (7) years, or longer where required by law, and will disclose the relevant information to the Client upon request to the extent required by law.
11.4 Complaints are handled in accordance with the Complaints Handling Policy of IUX Markets (MU) Ltd.
11.5 These Terms and Conditions are governed by the laws of the Republic of Mauritius. Disputes are resolved in accordance with the dispute resolution provisions of the Client Agreement.
11.6 Nothing in these Terms and Conditions limits any rights that cannot lawfully be excluded under applicable law.
12. Risk Warning
12.1 IUX Markets (MU) Ltd is licensed by the FSC under licence number GB22200605. Trading Contracts for Difference (CFDs) and other leveraged products involves a high level of risk and may not be suitable for all investors.
12.2 Trading Credit does not reduce trading risk. Because it allows the Client to open larger positions than the Client’s own funds would support, it can increase losses and the speed at which the Stop Out Level is reached. Trading Credit does not absorb losses, does not provide any guarantee against loss, Margin Call, Stop Out or the closure of open positions, and is removed in full on Stop Out.
12.3 Clients may lose all deposited funds and may sustain rapid losses as a result of leverage and market volatility.
12.4 The withdrawal, reduction, removal, cancellation or expiry of Trading Credit may materially reduce the margin available in the account and cause Stop Out.
12.5 Clients should not make a deposit or enter into a trade solely for the purpose of receiving Trading Credit.
12.6 Before trading, Clients should ensure that they understand how leveraged products operate, consider their financial situation and risk tolerance, and seek independent professional advice where appropriate.
13. Suspension of Entitlement and Temporary Account Blocking During Investigation
13.1 IUX may suspend a Client’s participation in the Campaign, or suspend transactions relating to Trading Credit, temporarily and without prior notice, where: (a) there are reasonable grounds to suspect a breach of Clause 9; (b) there are reasonable grounds to suspect that the Client’s access data has been used by an unauthorised third party; ( c ) an investigation is being conducted under anti-money laundering legislation or pursuant to the order of a competent authority; (d) a force majeure event within Clause 14 occurs; or (e) an error has occurred in a funds transfer or in the granting of Trading Credit.
13.2 Any suspension under Clause 13.1 lasts only for such period as is necessary. Unless prohibited by law, IUX will notify the Client within two (2) business days of the suspension, stating the category of ground relied upon. IUX will aim to conclude its investigation within thirty (30) days and, if more time is needed, will inform the Client, unless prohibited by law.
13.3 A suspension under this Clause does not restrict the Client’s right to withdraw Real Equity and profits unconnected with the matter under investigation, unless applicable law or a competent authority provides otherwise.
13.4 Where an investigation concludes that no breach has occurred, IUX will lift the suspension and restore the Trading Credit suspended by reason of that investigation in its original amount, disregarding the period of suspension. If the Trading Credit expiry date passed during the suspension, IUX will restore the Trading Credit for a period equal to the length of the suspension.
14. Force Majeure, System Errors and Manifest Errors
14.1 A force majeure event has the meaning given in the Client Agreement and includes, without limitation, acts of government, war, terrorism, natural events, epidemics, industrial action, the suspension of trading in an underlying market, measures of a regulatory authority, failure of network or communication systems not caused by the gross negligence of IUX, cyber attacks and abnormally severe price movements.
14.2 During a force majeure event, IUX may temporarily suspend the granting of new Trading Credit, adjust margin requirements or suspend any mechanism of the Campaign, acting only to the extent necessary and restoring ordinary operation once the event has ceased.
14.3 The Client acknowledges that the operation of the mechanisms of the Campaign, including the separate calculation bases in Clause 5.8, any margin adjustment under Clause 5.14 and the granting, reduction and removal of Trading Credit, depends upon the trading system, servers, third-party systems and technical infrastructure, all of which may fail.
14.4 IUX shall not be liable for the consequences of any failure, outage or delay of the mechanisms referred to in Clause 14.3, save where caused by the fraud, gross negligence or wilful default of IUX, or as provided in Clause 15.2. Where a failure of an IUX system causes a Client’s Trading Credit to be suspended or removed incorrectly, IUX will restore the Trading Credit to the position in which it ought to have been.
14.5 In the case of a Manifest Error, IUX may: (a) amend the opening or closing price of the transaction to the price that would have applied had the error not occurred; (b) close the transaction at the prevailing market price; ( c ) void the transaction as though it had never been made; or (d) take no action, selecting in each case the course least prejudicial to the Client so far as practicable, and giving the Client its reasons and the method of calculation.
14.6 In determining whether a situation amounts to a Manifest Error, IUX will take into account all information in its possession, including the market conditions prevailing at the time and the clarity of the price source, and will act fairly towards the Client.
14.7 Where a Client has received funds or Trading Credit from IUX as a result of a Manifest Error, that amount constitutes a debt repayable to IUX and may be set off. IUX will notify the amount and the method of calculation and will allow the Client a reasonable period to make representations before effecting the set-off, unless immediate action is necessary.
14.8 IUX may reject any order at a price clearly divergent from the prevailing market price, whether by reason of a Manifest Error or of a stale, incorrect or disconnected price feed.
15. Limitation of Liability
15.1 Subject to applicable law, IUX shall not be liable for any loss, cost or expense suffered by the Client arising from: (a) the Client’s failure to monitor the status of Trading Credit or the Margin Level; (b) the configuration or operation of the Client’s equipment, expert advisors or connection; ( c ) the acts or omissions of third parties, including payment service providers and liquidity providers; and (d) force majeure events within Clause 14.
15.2 Clause 15.1 does not exclude the liability of IUX for fraud, gross negligence, inaccurate or misleading communications by IUX, wilful breach of these Terms and Conditions, or any liability that cannot lawfully be excluded.
15.3 Subject to Clause 15.2, the liability of IUX in connection with the Campaign, if any, shall be limited to restoring the Client’s Trading Credit position and compensating directly demonstrable loss, and shall exclude indirect loss, consequential loss and loss of anticipated profit.
15.4 The Client shall indemnify IUX against any loss, cost and charge incurred by IUX arising from the Client’s breach of Clause 9 or from the provision of false information in order to obtain Trading Credit.
16. Client Representations
16.1 By participating in the Campaign the Client represents that: (a) the Client participates for the Client’s own benefit only and is not acting on behalf of or for the benefit of any other person; (b) the information and documents provided to IUX are accurate and current; ( c ) the funds deposited belong to the Client and derive from a lawful source; and (d) the payment channels used belong to the Client.
16.2 The representations in Clause 16.1 are deemed repeated on each occasion on which a Qualifying Deposit is made and on each occasion on which Trading Credit is granted.
16.3 The Client shall notify IUX without delay if any fact represented ceases to be accurate.
17. Personal Data and Detection of Linked Accounts
17.1 In order to give effect to the one-entitlement-per-identity condition in Clause 3.3 and to prevent fraud, IUX processes identity verification document data, device and browser data, IP addresses, payment channel data, contact details, and data concerning deposit, withdrawal and trading behaviour. IUX may use automated tools to detect Linked Accounts. A decision to aggregate entitlements will not be based solely on automated processing: a member of IUX staff will review it before it takes effect, and the Client may express his or her point of view and contest the decision under Clauses 3.3, 3.9 and 11.2.
17.2 The processing referred to in Clause 17.1 is carried out on the legal bases of legitimate interests in the prevention of fraud, compliance with legal obligations, and performance of a contract, as set out in the IUX Privacy Policy as in force from time to time.
17.3 IUX retains the data referred to in Clause 17.1 only for so long as is necessary, in accordance with the retention periods specified in the Privacy Policy. The Client has the rights conferred by applicable data protection law, including the right to obtain the reasons for a decision affecting the Client’s entitlements under Clause 3.3 and Clause 9.
17.4 Subject to the IUX Privacy Policy, IUX collects, maintains, processes, secures and deletes the Client’s personal data in accordance with the applicable laws and regulations of Mauritius, including the Data Protection Act 2017, and applies appropriate technical and organisational measures to protect it.
18. Communications and Notices
18.1 IUX will give notice of matters relating to the Campaign through one or more of the following channels: the Client’s Personal Area, the registered email address, notifications within the trading platform, announcements on the IUX website, or such other channel as IUX may announce.
18.2 A notice given under Clause 18.1 is deemed received on the date of dispatch or the date of publication, as the case may be. Notices under Clauses 1.10, 3.3, 3.9, 5.13, 8.6, 9.6, 10.4 and 13.2 will be sent to the Client individually through the Personal Area and the registered email address; publication on the IUX website alone is not sufficient for those notices. The Client is responsible for keeping contact details up to date.
19. Miscellaneous
19.1 Assignment: the Client may not assign any right or obligation under these Terms and Conditions to any other person. Campaign entitlements are not transmissible and are not transferable. IUX may assign its rights and obligations to a company within its group without diminishing the Client’s existing rights.
19.2 Non-exercise of rights: no failure or delay by IUX in exercising any right shall constitute a waiver of that right.
19.3 Severability: if any provision is held to be void or unenforceable, the remaining provisions shall continue in full force and effect, and the provision in question shall be construed so far as enforceable in order to preserve the original intention.
19.4 Third party rights: these Terms and Conditions do not confer any right on any person who is not a party to them.
19.5 The Client shall be solely responsible for all filings, tax returns and reports on any transactions which should be made to any relevant authority, whether governmental or otherwise, and for payment of all taxes (including but not limited to any transfer or value added taxes), arising out of or in connection with any transaction.